2. The conversational flow workshop
After the first workshop it was time to get our hands dirty and have a detailed look at the design of the conversation.
First we shared best practices around the welcome message, naming the bot, length of the texts, and a short introduction around how to create the personality of the bot.
Then we prepared a detailed conversational flow that allowed participants to discuss every phase of the conversation from welcome to product information and transaction.
Finally we showed a live demo how the bot would look like online. This was a real life and working demo. Users where able to interact with the flow designed during the workshop!
Are you interested in discussing the conversational flow and see a live demo of your bot?
Let us know